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Customers Support / Contact us

The company trades as 'Auroom Casino'.

The Website is owned and operated by the Company XEL Eldorado Gaming N.V., registration number 155595; business address: Abraham de Veerstraat 9, Curacao; mailing address: P.O. Box 3421, Curacao; is incorporated under the laws of Curacao, Netherlands Antilles and operates under the License of Curacao no 365/JAZ Sub-License GLH-OCCHKTW0711152020, issued to the Company XEL Eldorado Gaming N.V. for the provision of sports betting and casino.

Financial operations are carried out by the company Sinecure Holding Limited, a private company incorporated under the laws of the Republic of Cyprus under registration number HE 414736.

You Need Support?

The customer support email address [email protected] is the main point of contact for all account, gaming, betting, security and finance related questions and concerns.

You can contact us at [email protected] and your request will be considered if you have an account. When doing this, be sure to use the email address registered with your Auroombet account and include your Customer ID.

Our customer service representatives are ready to assist you by email 24 hours a day, 7 days a week.

Also available to you:

Don‘t hesitate. If you are unsure about anything relating to your existing account, get in touch with our helpful and enthusiastic staff.

ONLINE CHAT (registered customers only): See the web chat icon on the right.

Officials can contact:

With the director of the company by sending an email to: [email protected]

Compliance department [email protected]