Security check

FAQ

Are you a licensed casino?

Yes. The information on this site is provided by the Company XEL Eldorado Gaming N.V., registration number 155595; business address: Abraham de Veerstraat 9, Curacao; mailing address: P.O. Box 3421, Curacao; is incorporated under the laws of Curacao, Netherlands Antilles and operates under the License of Curacao no 365/JAZ Sub-License GLH-OCCHKTW0711152020, issued to the Company XEL Eldorado Gaming N.V. for the provision of sports betting and casino

What does a license give?

The license gives confidence to our Customers that all slots (RNG games) and the Live Dealer games come from the developer and the casino does not have any access to the mechanics of the games, which, for its part, eliminates "cheating" in the slots and Live Dealer work.

How do I start playing?

Sign up, log in to your personal account, choose a convenient supplementing method, pay attention to the bonus system, make a deposit, and start playing!

How do I register on the Auroom Casino website?

To create an account on Auroombet.com, click on the Sign-Up button located in the top right corner of either website. Then, choose the most convenient registration option using your email address or phone number.

What should I do if I haven’t received a confirmation email?

First, please check your Spam folder - it is possible that our email was accidentally sent there. If you still do not find our confirmation email, check to make sure that you entered your email address correctly. Try entering your email address on the registration page one more time. If you continue having issues, please contact our support team (chat menu in the bottom-right corner).

Can I have multiple accounts?

Each user is limited to possess one account at a time. If a user has more than one account opened at a time, it should be identified that the Company reserves the right to suspend and seize the account(s) and all earned winnings tied to the aforementioned accounts.

Re-registration is only allowed with the company’s explicit permission. If you accidentally forgot your credentials, it is recommended to restore them using the Password Recovery option (which you can navigate to by pressing the Forgot password? link in the login window) or directly contact our support team (chat menu in the bottom right corner).

Can I register if I am under the age of 18?

An Auroom Casino user can be any capable person 18 years of age or the minimum age allowed to gamble, in accordance with the laws of their country.

How do I recover my account password?

To recover your password, click on the Forgot password? link in the login window. In the subsequent window, enter your email address. Check the email you specified in the previous window and receive instructions to recover your password.

If you used your mobile phone number to speed up the sign up process, please enter the number in the recovery window. Your new password will be sent by text message.

What should I do if I didn’t receive a recovery email?

First, check your Spam folder.

If the email does not appear in your inbox or spam, it is possible that the email address you entered was incorrect. Repeat the steps to recover your account password and ensure that you specify the correct email address.

If you are still having issues regarding an access to your account, please contact our support team (chat menu in the bottom-right corner).

What if I’ve forgotten the email address I used to register my account?

Please contact our support team and we will help you recover your account.

I’ve changed my email address, what are my options?

Changing the email address tied to your account is considered the same as changing its owner. If you can not restore access to the email address specified during registration, please contact our support team (chat menu in the bottom-right corner).

I entered incorrect data during registration or while updating my profile, what are my options?

If it is discovered that a user is operating with false or inaccurate information, we reserve the right to suspend the account and/or cancel all winnings tied to the account. If you make a mistake while filling out your information, contact our support team to start the procedure of identifying the correct owner of the personal account.

What is the verification and why is it required?

The verification is the process of identity proof. We want to be confident that our users are the real people and do not use the multi accounts.

How to pass the verification and how long does it last?

To pass the verification send us an e-mail to [email protected] with required documents:

1) photo of your actual passport of the client / ID card;

2) document confirming the address of the client's permanent residence at the given time (utility bill, statement of the status of the bank account, etc.);

3) fill the Auroom Casino profile.

The verification procedure depends on the workload of the specialists with the letters, but, on the average, it takes minimum 15 minutes.

What currencies can I use when creating an account?

You can create your account in euros (EUR), dollars (USD), Turkish lira (TRY) or Russian roubles (RUB). You can not change your chosen currency once your account has been opened.

How do I make deposits?

You can make deposits using the most convenient, accessible method in your country. To do this, go to your account and navigate to the "Cashdesk" section. Choose your preferred payment method and make a transaction. Please note that the minimum deposit amount is 10 EUR – 10 USD – 50 TRY - 500 RUB.

What if my deposit wasn’t credited?

Claims regarding incoming payments are accepted only upon presentation of a receipt for payment or a check confirming the transaction to the support team in the form of a scanned document or photo.

Are there any transaction fees when making a deposit?

The company does not charge a commission for deposits; however, a commission may be taking place when withdrawals, converting into your chosen currency or possibly charged by your card’s issuing bank.

Can I use eWallets, credit cards, etc. that do not belong to me when making a deposit?

You can use only your own eWallets and/or bank cards whilst loading your account. The use of another individual's bank cards for making deposits is strictly forbidden.

How can I request a withdrawal of my funds?

To withdraw funds, you need to access your Account and select the "Cashdeck" section. In the "Withdrawal" menu, specify the amount and type of payment system you want to use in order to receive your funds.

What do I need to know before applying for a withdrawal?

Before submitting a withdrawal request, please fill out your Auroom Casino profile and verify your account. To do this, send a photo of your actual passport of the client / ID card; document confirming the address of the client's permanent residence at the given time (utility bill, statement of the status of the bank account, etc.) through a special form in the "Personal Account" section.

How long will it take for my withdrawal to be processed?

If it is your first withdrawal, then it may take maximum 72 hours to verify your data. If you have previously verified your account and withdrawn funds, subsequent withdrawals will be credited almost instantly.

What can I see on my credit card statement?

Depending upon the payment system which was initially used when you made a deposit on our website, you will receive a note on your statement identifying the payment system and sum.

What kind of bonuses are there when I make deposits?

You can find out more about the current bonus offers on the Promo section of the website.

My bonus burned out, why did this happen?

Based on the terms of the specific promotion, the funds on the bonus balance can be canceled due to the expiry of the bonus period.

What is a Freebet?

Freebet (free bet) is a customer bonus for participating in promotions, special offers, etc. It differs from the regular bet in a way that when you make a bet, you are not risking any of your own money. When calculating the balance of your account, the net winnings are recorded without taking into account the amount of the free bet. At the moment the freebet system is still planned for launching, but you can use other types of bonuses for now.

How to activate a promocode with bonus or freebet?

To activate your promo code you need to login to your account, then go to the "Account" section, choose the "Bonus" tab and enter your promo code in the input box. Please note that the character register is not specified for entering a promo code.

What is a Bonus Balance in Betting?

A bonus account is an account that the user can use for sports betting (but not for withdrawal of funds), in accordance to the guidelines of the deposit amount for which it was credited with bonus funds. For example, in the "Welcome Bonus" section, a user can place bets and receive winnings from his bonus account. The funds from the bonus account can be automatically transferred to a real account and made available for withdrawal after meeting such requirements.

SPORT BETTING

How do I place a bet?

In the Sportsbook menu on the left-hand side of the screen, choose the sport you are interested in and subsequently the name of the event. A betting pre-game will open where you can select an event and odds for the expected outcome of this event. The selected odds are automatically added to your coupon. Enter your desired bet amount and click on the bet button to place your bet.

What are the types of betting options?

A Single Bet stands for the bet on the forecasted outcome for one event. The "single bet" win is equal to the product of the bet amount multiplied by the odds previously settled for the given outcome of the event.

Accumulator is a simultaneous bet on the forecasted outcomes of several events that are independent of each other. The win is equal to the product of the bet amount multiplied by the "accumulator" odds, obtained by multiplying the outcome odds of all events included in the accumulator bet.

A Multiple Bet is a combination of accumulators of a given size from a pre-determined number of events.

How do I place a Live bet?

On the main menu of the site, click the "Live" tab. You will see a betting pre-game with a user-frendly interface, where the data gets updated in real time. All events in the "Live Betting" section occur in real time. Select an event and odds for the expected outcome. The selected odds are automatically added to your coupon. Enter the bet amount and click on the bet button to place your bet.

How do I place an Accumulator bet?

Select two or more event outcomes. In your bet coupon, make sure that the "Accumulator" tab is selected, then enter the bet amount and click on the "Make a bet" button.

How do I place a Multiple bet?

Select three or more outcomes of events. In your bet coupon, make sure that the "Multi bet" tab is selected, select the capacity, then enter the bet amount and click on the "Make a bet" button.

What is a Coupon?

The coupon (Betslip) is an element of the Auroom Casino website (located in the right corner of the live and pre-match pages) with which you can bet on the selected outcomes of the events. Set the bet amount in accordance to the limits of the coupon itself.

How can I confirm that my bet has been accepted?

After you click on the "Place Bet" button, you will see a confirmation window with information regarding the acceptance of your bet. Each successfully placed bet appears in the "Betting History" section as well.

Where can I view my bets?

To view your bets, go to your account and choose the Betting History section. Next, select the period and status of bets you would like to view, and then click the "Show" button. Also, a link to view your bets is available on the main page in the right hand side column, just under the Coupon.

I placed an incorrect bet by mistake. Can I cancel it?

All placed bets are considered valid and can not be canceled.

My bet was settled incorrectly. What should I do?

All possible non-standard situations are governed by the Terms and Conditions and Basic Rules for Accepting bets. Please read them carefully before proceeding with the allocation of bets.